Help & Support

Account, billing, and subscriptions for the VersaSuite hub.

What is the VersaSuite hub?

versasuite.app is home base for the whole ecosystem — VersaCharts, VersaTrader, VersaScanner, VersaDash, and whatever else we ship next. One account gets you into all of it. This is also where you manage your subscription, check payment history, and get help when something's not working.

Account & Login

One account, every app

Sign up once at versasuite.app and use the same login across VersaCharts, VersaTrader, VersaScanner, and VersaDash. Your tier (Free, Lite, or Pro) applies per app, but the account itself is shared.

Two-factor authentication (2FA)

You can turn on TOTP-based 2FA (the code-generator-app kind, like Google Authenticator or Authy) from account settings. It's mandatory once you connect a live exchange account, optional otherwise.

Password reset

Forgot your password? Use the forgot password link on the login page — you'll get a reset link by email.

Managing your account

From the portal you can update your email, change your password, set up 2FA, and delete your account if you want to. Deleting your account does not happen by accident — you'll be asked to confirm.

Billing & Subscriptions

How Pro works

Each app has its own Pro tier, billed monthly, quarterly, or annually (longer periods cost less per month). You can buy Pro for just the app you use, or get the VersaSuite Pro bundle for access to everything.

Per-app Pro pricing

Monthly / 3-month / 12-month, per month.

App Monthly 3-month 12-month
VersaCharts Pro $5.00 $4.00 $3.00
VersaTrader Pro (includes VC Pro) $21.00 $16.80 $12.60
VersaScanner Pro $12.00 $9.60 $7.20
VersaDash Always free — —

VersaSuite Pro bundle

Covers every app under one subscription. $47/month billed monthly, $37.60/month billed quarterly, $28.20/month billed annually — cheaper than buying each app's Pro tier separately if you use more than one app.

Free and Lite tiers

Free gets you started with no payment required. Lite is a free upgrade for members of partner communities, unlocked with a license code rather than a payment — it gives you more than Free but less than Pro. If you're not sure which tier you're on, check the subscription dashboard in the portal.

Paying with crypto

Payments are USDT or USDC only — no cards, no fiat. When you upgrade, you get a unique deposit address to send payment to. Once the transaction confirms on-chain, your subscription activates automatically — no manual step on your side. Your payment history (status, chain, and a link to the transaction) is visible in the portal.

License / Lite codes

If you have a license code from a partner community, enter it in account settings to activate Lite. It stays active for as long as the partner license behind it is active — it's not a time-limited trial. Lite also gets you 35% off the VersaSuite Pro bundle if you decide to upgrade.

What happens when a subscription ends?

You keep your data. Your account drops back down to Free (or Lite, if you have an active license code) — nothing gets deleted.

Frequently Asked Questions

How do I pay?
USDT or USDC only. You'll get a one-time deposit address when you check out; send the exact amount and your subscription activates once the payment confirms on-chain.
How do I upgrade to Pro?
From the portal, go to your subscription dashboard and pick the app (or the full bundle) you want to upgrade. You'll get a deposit address and instructions for that specific payment.
What's included in the VersaSuite Pro bundle?
Pro-level access to every app in the suite under one subscription, instead of paying for each app separately. Worth it if you use more than one app regularly.
Can I switch between monthly and annual billing?
Yes — you're not locked into the billing period you started with.
What happens if I don't renew?
Your account drops back to Free (or Lite, with an active license code). You don't lose your data or your account.
Are payments refundable?
Crypto payments are confirmed on-chain and can't be reversed once sent, so treat a purchase as final before you send it. If something went wrong with a payment (wrong amount, it never confirmed, etc.), contact support and we'll sort it out on a case-by-case basis.
How do license/Lite codes work?
Enter your code in account settings to activate Lite. It's tied to your partner community's license status, not a countdown timer — it stays active as long as that license does.
Do I need a separate account for each app?
No. One VersaSuite account works across VersaCharts, VersaTrader, VersaScanner, and VersaDash. (Right now you may still need to log in separately on each app’s domain — a single cross-app login is planned.)

Still need help?

Drop a line to [email protected] — I read every email.